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Nectar Mattress Review

$699 $824
Nectar Mattress Review
2 free Pillows
Nectar Mattress Review
Nectar Mattress Review
$699 $824

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Nectar Mattress Introduction and Short Review

The world needs people to be at the top of their game, alert, energized and ready for each day.  This is only possible with a night of very good sleep.   Never before have sleep scientists realized and communicated so clearly the critical importance of proper rest and the contribution provided by the right sleep surface.

The average person needs at least seven hours and for a child, nine to even twelve hours of quality, uninterrupted sleep is recommended.  Nothing is more important in achieving this than the right bed, constructed of quality, non-allergenic, and healthy sleeping materials,  crafted to provide the medically correct support. Impressed by a premium mattress we recently tested, we have chosen to share our review of NECTAR, which is one of the stronger performing mattresses in the history of our testing and reviews(Rank#1 in top 20 mattress).

It also provides some of the most revolutionary practices we have observed in their support of an extended trial period (365 night), unusually long warranty period (lifetime) and companies focus on customer satisfaction, which includes replacing the removable premium cover or replacing any NECTAR bed which shows any form of mold or bed bug activity anytime during its lifetime of use.

The bed possesses some peculiar aspects, such as being quite firm, yet preserving a very soft and cozy top layer feel.  The use of very premium medical grade and hypoallergenic foams has made NECTAR well recognized for their award-winning mattress.

Who Is Suitable For Nectar Mattress

  • Any sleeper who wants a cooling and comfortable high-quality memory foam mattress. It uses two kinds of gel foam to ensure cool sleep all night, and not just the first fewer hours.
  • Sleepers who want a longer free trial period. NECTAR provides an unbelievable 365 nights free trial, while we know the industry standard is 100 nights or less. You can return it for free anytime within this period.
  • Those who want a longer warranty. It provides an unbelievable forever warranty.  No other companies did this before, most of them provided 10 years warranty. They are very confident about their product.
  • Those who want a thicker mattress with a limited budget. This is totally 11″ high, with a special 4 layer structure. Most of the other online mattress companies only produce a 10″ mattress.
  • Customers, who want an all in one solution, most customers don’t really know what they need, a firm mattress or a softer choice? NECTAR is neither soft nor firm, can adapt to any kinds of sleepers and any kinds of sleeping positions.
  • Customers who may wish to change the cover, you can do a spot clean or dry clean, and if you wish, you can give a call to their official site, they will exchange a new mattress cover for free, 5-star service.
  • Sleepers who do not live in the US. Most online mattresses only support shipping within the US, but NECTAR did better, they support international shipping, no matter you live in Canada, Europe or even Asia, the shipping fee outside of the US is generally no more than $100. Shipment and return are free within the US.
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Constructions Layers

This is a totally integrated 11″ gel memory foam mattress(industry standard is 10″) and 4 layers (industry standard is 3 layers).

Nectar review sleep bed mattress and construction layers

Top Cover

The cover is Tencel and long staple cotton, fully removable, quilted and embroidered, woven and prepared with a healthy aloe based cooling layer to assist air wicking. On top of this, this layer has an additional cotton fabric that is a long staple in nature. The main purpose of the said layer is the fact that it ensures that there is free and conducive free aeration and circulation so that the conditions that you are sleeping under are very conducive to the owner. The fabric also has some resistive aspects that ensure that the mattress is bedbug free. The company itself will always ensure that you have the perfect and best attire to change if you ever need to change the covers. As a result, they are just a phone call away in case of the service said above.

First Layer(Quilted gel memory foam)

The first layer of NECTAR is 1″ quilted gel foam. This is one of the most important attributes that set aside this mattress from most of the others that are in the market. Most companies tend to exclude quilting while building their mattresses since, the process takes up a lot of time, added expense, and manpower. The process will involve the sewing together of various types of materials to form a thicker and also softer layer. This layer assists in softening and cooling the top layer by creating extra loft and top layer breathability.

You may also interested: Memory form vs. Latex vs. Innerspring  (see the Pros and Cons of each and choose the most suitable for you )

Second layer

The second layer is 1″ semi-open lush foam, it’s hard to produce and mostly for medical uses, this gel foam can absorbs and distributes heat away from the sleeper, and easily recovers to the original state unlike lower quality gel foam which feels cool at first, but will heat up after deep sleep.  NECTAR also uses a semiopen cell technology in this layer which creates air circulation

Third layer

The third layer is 3″ adaptive Hi Core memory foam. This is one of those layers that are unique to NECTAR. The main thing that makes this layer miss in many other mattresses that are available in the market is the fact that most engineer using two layers only for cost savings and that Hi Core foams are much more supportive than standard compression foams.  The weight of this layer creates a higher cost for shipping, which is paid by NECTAR in full, and due to these factors, most companies tend to overlook a third layer or one adding dense material weight and cost. This layer tends to take the fact that if you sleep there are those places that you will apply more pressure than others. Hi Core ensures a sleeper does not sink into the bed. The main purpose of this layer is to provide contouring and support while combating sinkage.

Fourth layer

The last and final layer is a 6″ breathable super premium channeled base layer. The base is the foundation which underpins quality and NECTAR uses a 2.2 ILD weight foam in this layer, which is denser than most other base layers.  The NECTAR base also channels air to refresh top layers and cool the mattress by circulating away warmth.  No matter what’s the bed size or sleeping position, this mattress will always ensure that you have one of the best places to lay your head at all times.

Bed Frames

It’s not limited to the type of bed frame and can fit in most of the frames commercially available.   The main bed frames that most tend to use for the bed are box spring, traditional bed frames, platform beds, and the ordinary floor.

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Comfort And Firmness Scale

This mattress is designed to fit most sleepers. We would be rated it 6.5-7/10 (if 10 is hardest) for the firmness level. But this is very personal, you’d better have a try yourself, for me, it feels softer than Tuft&Needle, more comfortable than Casper, and similar to Leesa, albeit with the added quilted top layer that is very comfortable.

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Coupon Code For Nectar Mattress

In terms of the cash, the NECTAR’s vendors have a very flexible system that they expect the customer to pay through. They have PayPal that is an online platform and take all major credit and also debit cards.  Additionally, they also offer a fairly unique No Interest and No Credit Check Required Installment Financing Plan available automatically at checkout.

NECTAR sleep provides $125 extra off+ 2 free pillows for readers of sleeptips.org. You can click here to access the official site to check out. So the final price is $699(queen size)

Update on 10/01/2018: Nectar now launched Affirm, As low as $59/month(queen size) at 0% APR.

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Shipment, Warranty And Trial Time.

The shipment process is excellent and FREE, with shipping by FEDEX Ground right to the front door of your house. They also offer optional services to unwrap your mattress after the shipment and also if you have no room to store the old mattress that you intend to replace, you may give it to the people that supply and they will leave with it. The services for the delivery and also any returns is absolutely free and as a result, it makes it easier to buy the mattress.  NECTAR offers a very powerful lifetime warranty they term The FOREVER Warranty.

They also provided an extra “white glove service”, set up a new mattress for $100 and remove the old one for $ 39, but this is optional,  you can install by yourself. Only a fewer company provided this service and all of them charge for this.
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Final verdict

Many readers contacted us and asked Nectar vs Leesa, who is better? That’s hard to answer, but remember, if you want a memory foam mattress with low motion transfer and huge feelings, NECTAR is a better choice. On the other side, if you want a push back feeling, just like a latex foam mattress, Leesa is a better choice. If we just talk about money and value, you can save more than $100 with NECTAR.

9.7 Total Score

Quality and design
Cool sleeping
Bouncy and friendly for sex
Warranty and free trial
Customer service
Value and money
  • 365 nights free trial
  • World's first forever warranty mattress
  • Totally 11" high, better than industry standard
  • Sleep very cool with double gel layers design
  • Can renew mattress cover for free
  • Best mattress under $1,000
  • Bouncy is not as good as latex mattress.
Add your review  |  Read reviews and comments
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  1. I recently purchased a Nectar thanks to the revie and am very impressed by the service. The service team contacted me a number of times by email and phone to confirm details of the order and check on our experience. The mattress itself is unique and is very comfortable. I understand why they call it the most comfortable bed on the website. The nectar is a fully thick 11″ mattress, so larger and more substantial than others we looked at. I like the lifetime warranty and the quilted cover particularly.

    • Thanks Susan for sharing your experience with us. I’m glad that you finnaly got what you need. You must did lots of research before buying, there are not too much resources for Nectar mattress compared with other famous online mattress companies like Leesa and Casper. Cheers!

  2. Hi Chris, thank you for your helpful reviews.

    I think I’ve narrowed it down to either the Nectar or the Hyphen. Since you are the only website I’ve found that has actually reviewed both, I was wondering what you would recommend. I’m a side sleeper who likes cushioning but doesn’t like being swallowed up in a mattress, and I’d like to be able to roll over without having to dig myself out of a hole. Also, the cooling properties of the mattress is important. In your experience regarding my preferences, did one mattress perform better than the other, or are they both even? Also, how would you rate the firmness of these two mattresses in relation to each other?

    This will be my first foam mattress, and I appreciate your feedback.


    • Hey Therese, thanks for dropping by, if I were you I would choose NECTAR without any doubt, especially you are a side sleeper, NECTAR is thicker, has better warranty and free trial, and now they even provided $125 coupon for X-mas sale, I don’t know why you has any hesitation, if you prefer push back foam, then Leesa is another good choice, although it’s more expensive.

      For the firmness scale, it’s very subjective, I would rate NECTAR 5.5-6.5/10, and HYPHEN 6-7/10, hope this help.

  3. I was leaning towards Nectar…I just needed a little nudge. Thanks! 🙂

      • Hi Chris, I’ve had the Nectar for a little over 2 months and I’m finding that it’s just a little too firm. I’m a 125 pound side sleeper, and I’m having some discomfort on my shoulders. I certainly don’t want a soft bed that would hurt my back, but I would like something with a bit more cushioning. Amerisleep has lots of choices, and Layla and Loom and Leaf also have good reviews. Or maybe there’s something else I haven’t considered. I was considering a Westin Heavenly Bed because in my work travels I’ve always like that bed, but in reviews I’ve read it doesn’t seem to hold up very well. Anyway, any suggestions you may have would be appreciated. Thanks.

        • Hey Therese, Nectar is a medium feeling mattress, if you still think it’s too firm. Then I’m afraid you should pick up a soft or soft to medium feeling mattress. Since you are only 125 pounds so I guess you won’t sink too much into it. But don’t choose cheap memory foam mattress on amazon, they may cause some back problem and it’s your concern as well. You mentioned Layla, it would be great to try Layla’s soft side, since you are only 125 pounds so I don’t think you will sink too much into it. L&L is good but I think it’s too expensive. And you can consider Aviya mattress(See review sleeptips.org/aviya-mattress-review/) as well if you don’t mind using a hybird(memory foam+ innerspring) mattress as well, it has 3 firmness scales to pick up.

  4. Hey Chris– I’m stuck here. Between the Nectar and Ghostbed…..which do you prefer? :[ Hard to decide between the two!

    • Hey buddy, any of them you won’t regret.
      NECTAR sleeps more comfortable than Ghostbed, but Ghostbed is more bouncy.Both of them sleep cool.
      If you prefer hug feelings choose NECTAR, if you prefer push back feelings, choose Ghostbed.
      With NECTAR, you can get limited time $125 OFF, with Ghostbed, you can get free pillows. Good luck buddy and Merry X-Mas.

  5. Hi, you didn’t mention the weight of the premium memory foam layer ,the NASA part of it. Most companies say there’s are around 5 lb foam, what is nectar or ghost rated?

    • Hi Tom, less than 3 lb care called low density foam, 3-5 lbs are called medium density foam, more than 5 is called high density foam. low density foam is soft, this kind of memory foam mattress feels softer, and you’ll sink into it more quickly. high density foam is firm, these mattresses have outstanding support and durability. So as the comfort layer,most mattress company choose the medium density foam, as I know, NECTAR used 3.5 lbs memory foam with a medical grade cooling and recovery levels, Ghostbed used 4 lbs density of gel memory foam with larger cells.

  6. Do you have a review on Loom and Leif, Satvva?

  7. I am interested in the Nectar but noticed a flaw in your report. You have to pay $99 for them to set up your new bed and then pay another $39 for them to haul the old mattress away. I think you may want to fix your review when you say it is free as that was at first a selling point for me.

    • Hey Donna,thanks for dropping by, good question, and I’m sorry to confuse you, yes you’re right, they provided a “white glove service”, set up new mattress for $100 and remove old mattress for $39 as you said, but this is optional, as long as you have a flat surface you can install by yourself. What I mean for free is the shipment as return, actually as I know, only a few mattress companies provided “white glove service”, and none of them is free. hope this help.

  8. I just ordered a Nectar based on your review after debating between the Ghostbed and Leesa. I hope it is the right decision. Besides your review and a few others doesn’t seem to be many reviews out there on the Nectar. Even Amazon had just 1 review…kind of strange. Any further information on why so little reviews relative to Ghostbed and Leesa for example?

    • Hey Zev, we just ordered ours too and thought the exact same as you – odd that there are so few reviews. Ours has not shipped yet. Have you had any issues with yours?

      Chris, thank you for such a thoughtful review, but can you comment on the company at all?

      • Hey, Seamus , I just got message from Jamie, not sure if you’re the family 🙂
        I owned NECTAR for about 45 days. No problem at all, maybe some misfit in the first two days, but now no problem at all, and better and better, sleep cool, comfortable, no toss and turn , really like it.
        This is a young American company(less than one year) so I guess you can’t see too much review right now, I guess not too much mattress review site tried this mattress, but I believe there would be more and more in the coming month.
        Just give it a try, if really not your cake(but I believe you will like it), then return for free within 365 nights so nothing to worry about. Hope this help.

        • Seamus O'Briain January 5, 2017 at 3:06 pm

          Ha, Jamie is my work email, and Seamus my given (Gaelic name). Sorry for the confusion Chris, I had left this comment before your sent your email last night. Thanks again!

    • Hey Zev, good question, NECTAR bed just got released on 09/26/2016 on Amazon, if too much reviews, then they should be fake review :-). As I claimed in https://sleeptips.org/brooklyn-bedding-vs-leesa-vs-nectar-vs-casper-vs-helix/ , Nectar is a young company so compared with Leesa/Ghostbed, is got less exposure, I guess more and more mattress review site will post review in 2-3 months. Don’t worry, this is a awesome mattress, I’m sure you will like it, don’t forget to share with us your experience with NEctar here. Cheers!

  9. can you put this mattress on a box spring?

  10. Can the Nectar mattress be used with an adjustable platform?

  11. Hello, I’m interested in the Nectar mattress, and I wanted to know about the bounce of the mattress. I saw on your site that it doesn’t have as much bounce as a Leesa or Dromma mattress, but I wanted to know if it still had a decent bounce so that it doesn’t feel like you’re stuck inside the mattress and move freely.

    Thank you for all of your work!

    • Hey Brendon, of course it has enough bouncy, as I mentioned in the review, the third layer is 3″ adaptive Hi Core memory foam, it make sure you won’t stuck inside the mattress. Yes I mentioned the bouncy is not as good as Dromma bed or Leesa, that’s because Dromma bed just use latex as top layer, and Leesa use Avena foam(feels like latex) as top layer, but that doesn’t mean NECTAR is lack of bouncy you know.

  12. Nectar or purple ??

  13. Would you recommend NECTAR if I’m a back sleeper and prefer medium firm? My wife is not as picky… but I’m getting info overload. Also thought about the Luxi…

    • Of course, the firmness scale of NECTAR is 6-6.5/10, perfect for back sleepers. Compared with other online mattresses, NECTAR is higher(11″) , the word’s only forever warranty, very long free trial (365 nights, the industry standard is just 10 years).Absolutely best mattress under $1,000.
      Luxi has more than 1 firmness scale to choose, but for you, I believe medium would be the most suitable, and one of our reader report she met bad customer service from Luxi,you can reference comment of Luxi mattress review(https://sleeptips.org/luxi-mattress-review/).
      So I suggest you give NECTAR a try. I believe you’ll like it.

  14. Placed my order on Tuesday 2/7/17, was officially charged on 2/9. Contacted them through the chat service on Friday as my order had stayed in “processing” status through the week. Just asked to confirm a shipping date. Was told it should be on its way by Monday the 12th. Cool, no problem. Well, shipping label wasn’t created until Tuesday. My Nectar account and automatic email says my mattress has shipped. My FedEx tracking number says otherwise. After 3 days of no change, I contacted Nectar by phone to cancel my order. I had to leave a message and a Rep would call me back asap. No phone call ever returned. No contact or follow up emails or explanations ever given. So far, no impressed with Nectar or their customer service at all.

    • I had the same problem with them. I was told I would receive the mattress in 4-8 business days. Went to check on my order after five since we are sleeping on an air mattress and was told it would not ship for another 1-2 weeks and would take 3-5 days to receive after it did ship. I think we finally got the refund process started, but I was really wanting this mattress and if we would have known it would take so long, we would have had prepared better. We really wanted the Nectar and did not want to roll the dice with a big box store. I think I was mostly upset because I had to contact them to find out it would take so much longer to receive our purchase than we were originally told.

      • Hi Caisey, sorry to hear that. I think in the case you can ask for something else as a compensation, like free pillows if they have? I was told by Craig who is the founder of NECTAR that over 1,000 is now in stock so it shouldn’t be a problem for the coming sales.

      • Hi Caisey, sorry to hear that. I think you can ask for something else as a compensation in the case, like free pillows if they have? I was told by Craig who is the founder of NECTAR that over 1,000 is now in stock so it shouldn’t be a problem for the coming sales. they got so many sales(and some of them are return customers) recently and that’s out of their expect so maybe some ordered can’t get fulfilled in time.

    • Sorry to hear that Henry, I tried to contact with the manufacture and was told that they are back ordered on Kings and Queens for two weeks while supply catches up. Too many orders. And he promised to give you a call right away, how is it going?

  15. I am torn between the Dromma and Nectar mattresses. I purchased a Pranasleep for thousands two years ago and HATE it. I sleep on both my side and stomach. I do not like being swallowed up in a mattress, but I have problems with my neck, shoulder and hip. I’m in my 60’s and am longing for a good night sleep. Thanks in advance for any suggestions you can provide.

    • Hey Cheryl, thanks for dropping by. If you are a pure side sleeper, I would suggest you take Layla mattress, it has 2 version(soft and firm), the soft version is very comfortable and friendly for side sleepers. But you also mentioned sometimes you need to sleep with your stomach, if the mattress is too soft, you might sink into it. So personally I would suggest you take a medium feeling mattress(Bingo, both Dromma bed and Nectar work for you ).
      If you like push back feeling, take Dromma(they use latex), else take NECTAR. Personally I would prefer Nectar better, sleep cool, comfortable, and more affordable price. Hope this help.

  16. Thanks Chris! Based on you comments, I don’t think I can go wrong with either choice, but I’m going to go with the Nectar as I sleep in both positions. Thanks again!

  17. Hi Chris. My sister has questions for herself. She is obese, sleeps on her side, and prefers a firm mattress. The only problem is that when she sleeps on a firm mattress, she has severe pressure point pain in her shoulder. Any suggestions?

    • I would suggest her take Layla a try. This is the world’s first copper infused memory foam mattress. And very good at joint pain relief(Reference their official site).
      Most side sleepers would prefer soft mattress, I’ve no idea why your sister prefer firm version :). But never mind, she can try both sides of Layla and decide if it worked for her. If unlucky, return it within 120 nights, it’s free.

  18. Thanks again, Chris. She likes the idea of the copper technology for her pain. She said that while she sleeps on her side, she sometimes wakes up on her back because of the pain in her shoulder.

  19. After on-chat session with a Nectar rep, I was guaranteed 3-5 day shipping for a full size. I ordered it, and lo and behold, the email confirmation states a shipping date of March 17. Of course my credit card was charged, so now I am waiting for a response from the company. Being charged now and waiting for almost a month for the actual delivery to my home is totally unacceptable and I hope they will cancel my order. I am so disappointed by this misrepresentation .

  20. Oh, and I took a picture of the chat session proving that I was told 3-5 day shipping. I sent it to them.

    • Sorry to hear that Cheryl, yes please double check with their inventory before order. Actually last time(Before President’s Day) I tried to contact with them to get a bigger coupon for readers of sleeptips.org and was told they got so much sales recently and that’s our of their expect, so some customers may get delayed. So they rejected to give me bigger coupon code:) But I was also told 1000+ mattresses is coming so it shouldn’t be a problem now?

      • I was going to order a Queen size, but the Nectar site now shows only the Full size is in stock. The other sizes are on back order until March 26.

        • Yes, and seemed they will send 2 pillows for free as compensation, if no hurry it would be great deal. I guess they just sold too much and don’t have enough inventory right now.

  21. I did check with them on the inventory last night and was told it was in stock. I copied the on line chat with their representative as proof and sent it to them. Three response was that the full recently went on backorder….hmmmmm overnight? it will take them “several days” to remove the charge from my credit card. Now I am forced to wait until that happens before I can try ordering the Dromma bed. Just wanted potential buyers to beware.

  22. hello thinking of buying, what is best coupon code?

  23. Hi Chris I’m undecided between the Layla, ghost bed and Nectar. I suffer from back pain for an old compressional fracture on my thoracic 8. I sleep both on my side and stomach. More like superman on my belly. I’m 130 lbs so I don’t know if that impacts what’s better for me. What do you think will be the best fit for me. They are all different technologies all with great warranties but right now nectar and ghost bed offer free pillows. Im located in Phx area. Thank you so much

    • Hi Leti, Ghostbed is more bouncy, while Nectar and Layla is more comfortable and can provide better contouring. Mostly you sleep on your side and stomach, compared with comfort and contouring, I think bouncy is not the most important factor you should consider, so I would suggest Nectar or Layla.
      Layla’s soft side would be great if you are a pure side sleeper, but sometimes you need to sleep with your stomach right? And as you mentioned, Nectar now provided free pillows, so it would be great offer I think. The only concern would be the ship date(Seemed they’re now out of stock? or Get fixed already?), remember to double check with the customer service.

  24. I love your articles and very impressed with your response time to everyone’s questions! I’m researching for the best, as I was originally lured into a Purple advert. We have a tempurpedic now, and it’s breaking my poor little body! I’ve not even heard of some of these brands that are mentioned above, so more researching for me! Thanks again for your writing! Very valuable to overly-thorough researchers like myself!

    • You are always welcome Jeannette, choosing mattress is a tough job, there is no best mattress, just the best mattress for your needs. More and more high-tech are used in mattress industry, and I believe they will be more and more high new brands come out in future, but I think it’s a good thing for customers.

  25. Nector or Novosbed? Is the difference big? Does the nectar feel like a temper as in you slowly sink? Thanks

    • Both NECTAR and Novosbed are 11″ 3 layers memory foam mattress. If you are good to go with “medium” feelings(the feeling is very subjective,if 10 is the hardest it would be 5-7), then surely pick up Nectar, no doubt. Better price, cooler, better warranty and trial. And yes feel like a temper as in your slowly sink. Novosbed is a good mattress, but trust me, toooooooo expensive.

  26. I am wondering if I was completely scammed by Nectar. I ordered my mattress on 2/24/17 & was aware it was on back-order. Was told I would receive it on OR BEFORE 3/17. On 3/17 I was told mattress was in and would ship in a few days. There have been numerous e-mails back and forth (all initiated by me) and shipping kept being put off. I was assured on 3/24 that it would DEFINITELY ship that day or 3/27 at the latest. No further word from them, no answer to latest e-mail, and status on their website does not indicate when/if it would ship. They charged my Visa within 30 minutes of submitting my order. It has already been paid in full, and I have nothing. I do not even know their address/town/state (California) to submit any complaints to the BBB. Have I been scammed?

    • Calm down and keep on patient Patricia, let’s give more tolerance to them since they are still very young. I’ll try to contact with them and update on this today or tomorrow.

  27. I ordered Nectar partially based on some of your work. Thank you. Unfortunately the shipping process is extremely frustrating. I ordered and had my credit card charged on March 9th, knowing they’d be back ordered for about one week. Today (March 29th) is my second promised shipping date and still no word. I got free pillows due to the original back order, but I am still very disappointed they’ve had my money all this time, and are failing to communicate a truthful ship date. I know I have a right to cancel the order, but this is the one I thought was best for us. I just hope that any problems I have with the mattress are handled better than this shipping issue.

    • I’ll try to contact them and update on this post, they are a small company,too much orders is a great challenge to their supply chain, so let’s keep patient 🙂

  28. Thanks, Chris for your reply to my post which hasn’t been added to your column yet. I want the mattress, not a refund, but am becoming increasingly upset as their story keeps changing. Their last e-mail said delay was due to something wrong with the Cali-King mattresses they received, and that a new batch was due in Tues. night & my order should ship Thurs. Well, the problem there is my order was for a QUEEN! I left a message on Zach’s phone (Ext. 702) to call me and NOT to send me a Cali-King, to recheck my order, and also an e-mail. No response. They keep changing their story, and that’s what’s upsetting. They never let me know it would noy ship on or before 3/17 as stated on my order, I only found that out by contacting them. After several e-mails I was promised it would ship 3/24 or Mon. 3/27 latest. Then they hit me with the “Cali-King” story on 3/28! It has now been 1 month 5 days since I ordered & the same amount of time since my Visa was billed. They are now offering a $125 discount for orders made now that are estimated to ship 4/14 (17 days from date of order)! At the least, I should be given this discount, too and they should be HONEST in telling me when it would ship, not keep changing their story. As of tonight (3/29) no answer to latest e-mails or phone calls. It’s hard to be patient when they keep changing their story and then out and out telling me a false story. I did recheck my order, and it does plainly state I ordered a Queen mattress.

  29. Chris, this is just an add-on for you, not necessary to print it. I researched mattresses on line for at least a month and decided the only one I wanted was a Nectar! I also researched some more today due to all these problems and ruled them out. I am a “senior citizen” with severe back problems (50 deg. lumbar curve), scoliosis, arthritis, etc. I’ve had both knees replaced and right hip replaced. I sleep alone but can only sleep on my back, too painful to sleep on either side and physically unable to sleep on my tummy. If you can think of another mattress that might work, let me know. I have just about given up hope that they will ever ship mine, but I’ll wait a little longer before doing anything. It would be great if they would give me straight answers and a realistic ship date! Thanks! Pat

    • Hi Pat, I reached Craig(who is the founder of NECTAR) just now, he promised to ask Zach to connect directly with you or he can call you directly.

    • Got it Pat, I’ll try my best to contact with them, hope can get feedback soon. Have a good night.

      • Similar issue. Ordered a mattress with a back order date of 3/17… Then without warning it was pushed to 4/4/17… I have emailed Nectar multiple times and never received a reply.

        • Thanks Chris, I the ship date is listed as 4/4 now, I hope it doesn’t get pushed back again. Here is my biggest problem. ZERO communication, I have still yet to receive a response ton my email other than the automated reply saying they received my communication. If they would at least call or respond to the email it would help. Having a great product is cool but if you have poor customer service it doesn’t matter.

        • Hi Dan, sorry to hear that,per Craig(Co-founder), they are now dealing back orders(basically can ship about three days of backorder volume for each day), and after 4/10 will be better, so let’s be patient or cancel it if we don’t want to wait.

  30. Hi Chris! I also ordered this mattress partially due to this review. I placed my order on March 8th and was told it would ship by March 17th. I’ve now gotten three separate shipping dates, the last one being March 29th, and it still hasn’t shipped. This time I haven’t even gotten an update. When you call, they say everyone is in pre-sales and no one can even look up your order. I wish everyone would stop rating this 10/10 because people are getting ripped off.

    • Yes their supply chain is surely a problem, pailful process for small companies like NECTAR. I’ll put on warning notice on GBM later. If you can wait, just order, if you can’t, then better go for other mattresses.

  31. Hi Chris! I ordered a king size Nectar tonight primarily because of your review. I’m a little concerned about the shipping issues I’m seeing that some other folks are having, but I’m willing to give it a try. Email said that the mattress should ship around April 14, and I don’t mind waiting as long as that date is pretty accurate. They also offered two pillows and a $125 discount because of the delay, so I’ll be patient. Wish me luck!

    • I wish you luck Dena, but don’t hold your breath. Our shipping date was originally March 17th and after it changed three times, we still don’t have our mattress as of April 4th. If I were you I’d just cancel.

    • Good luck Dena, per Craig who is the Co-founder of NECTAR, they are now dealing back orders(they can ship about three days of backorder volume for each day), and they will remove back order notice by April 10 from official site, so I think the date they promised will be good.

  32. Craig, to update you, yesterday I received a shipping confirmation (SC) that mattress shipped 4-3-17. Checking with Fed-X, they had just received paperwork to pick it up. I thought Nectar was in CA(?) SC indicated it was in Kent, WA. Today, Fed-x indicated the mattress has traveled 18.3 mi. from Kent to Fed-X in Tacoma and at 1 a.m. this morning it started traveling again! What is strange – I ordered White Glove Service ($100 for set up and delivery). Mattress is being shipped to a trucking co. in Oklahoma City (100 miles from where I live in Tulsa.) That trucking co. confirmed that they deliver to Tulsa on Mon. and THurs. and will handle the WHite Glove set up. Whew! Looks like my mattress is finally on its way to me. Zach never called me, but he may have been the one to initiate the SC, I don’t know. No word about any discount they may give me for all the conflicting stores and delays. Appears the mattress may be delivered to me week of 4-17, almost 2 months from order date. Thanks for your help, and I’ll keep you updated. (Apparently the 2 free pillows are with the mattress) Pat

  33. I also ordered a king size after reading this and many other reviews last week and was charged immediately. I dont mind the 3 week wait, but I will for sure need to have it or something in my house within 2 months (family coming to visit from Spain). Hope it all turns out ok for all of us.

  34. We purchased a Nectar mattress last year. We are generally pleased with the Mattress, but we greatly concerned about their lack of support. They never return calls or emails, even when they promise to do so. We also don’t believe that the customer referral program exists. We have been promised a referral link many times, but the company never sends it. Bottom line, if you want to buy a mattress and don’t care about customer support, this is the company for you!

    • Is the mattress comfortable?
      We ordered one (hasn’t shipped, yet). I’m worried about it, though. What good is a warranty if there’s no customer service to back it up??

  35. My mattress was finally received and set up yesterday – I ordered the white glove service. Except for the delays (which drove me nuts!) I was happy with the mattress. i had been told about the slight off-gassing, but it seemed OK, so I tried to sleep on it last night. Big mistake. Woke up at 2:30 horribly nauseated – the slight smell finally got to me. Going to rewash the sheets, etc. and just let the mattress set and air out for a few more days and then try it again. I still have no idea where the company is located (mattress shipped from Kent, WA) – I’d heard it was in CA. Quality of the mattress seems excellent, got the free pillows and was promised another discount because of all the delays. Ordered 2/24/17, received 4/20/17.

  36. Made typo on the date – sorry. Received 4/10/17,. NOT 4/20.

  37. I have slept on my new queen Nectar for a week. I am a side sleeper, it is a little too firm I think. I like it, but think I may need a topper. Any suggestions. Oh, the free pillows are great.

  38. I am really enjoying my Nectar mattress. I did have a problem with the “off-gassing”, but it cleared up after several days. I kept the ceiling fan running and a window slightly open. This was my 1st time sleeping on something other than an innerspring mattress. There was no period of adjustment. It was super comfortable. I only sleep on my back. After receiving the mattress, I finally received an e-mail from Zach apologizing for the delays, mis-information given, etc.

  39. Dena, I ordered mine on Feb. 24 and it was received on April 10 – 45 days if my math is correct! I was unhappy with their communication – too many promised ship dates that were not met, but I am very happy with my purchase. After it was received, Nectar did profusely apologize for all the misinformation given to me.

    Tam, I am thinking about buying a topper from Bear Mattress for hygienic reasons. I hope Chris replies to your question.

    • Thank you Pat! I put a cushion topper on it, but it still bothers my boyfriend and he wakes w a sore back. I’m not sure what to do. I like it!

  40. Me and my wife weigh 185 and 120 lbs respectively and are predominantly side sleepers. We also sleep on the stomach and back occasionally. Do you think Nectar/Leesa/Bear/Nolah would be a better choice? I am leaning towards Nectar as it is rated in top 3 on other sites too such as http://www.slumbersearch.com/top-5-best-memory-foam-mattresses, https://sleepsherpa.com/memory-foam-mattress-reviews/ whereas sleepopolis and honestmattressreviews don’t rate it that high.

  41. Will this work for me and my wife who eigh 185 and 120lbs respectively. We both are predominantly side sleepers with occasional stomach and back sleep. We are heavily inclined to buy this as this mattress is in the top 2 on multiple review sites except sleepopolis and honestmattress reviews.

    • Why not? their main complains are supply chain related, but now seemed not a problem anymore right now. You can also reference Layla(sleeptips.org/layla-mattress-review/), which is very friendly for side sleepers as well. But you can’t enjoy free pillows if taking Layla.

  42. I just ran across this website doing a search for Nectar complaints (unfortunately after already ordered). I did this because I ordered a mattress on May 1 and received an email shortly afterward saying mattress was being shipped May 2. My account was charged $670.00 on May 1, Today May 4 and still can’t get confirmation on mattress being shipped or not. Tried chatting and was told all orders would be shipped by end of this week (today’s Thursday). After reading some of the other reviews I’m now concerned but glad I ran across this site. If the mattress doesn’t ship tomorrow, Friday, I’m canceling to avoid experience that others have. By the way they are currently “giving 2 free” pillows and $100 off each purchase. I know nothing is free so in reality this is a $600 mattress with free shipping and pillows. There’s too many mattress competitors out there in this price range and unnecessary to deal with lies and poor customer service. Thanks for this review service and saving me what could be a drawn out frustrating experience.

    • I am in the same boat as yours are chatted with their customer care as well. If you are patient the mattress is well worth the wait from all the reviews I have read. You can’t beat the value and quality this mattress gives even before the free pillows and $125 off.

    • Hi GB, It seems like it’s gotten a little better. I ordered a king Nectar mattress (also with the 2 free pillow offer) on March 30. According to FedEx, it shipped on 4/28 and will be delivered today. Fingers crossed! Shipping was delayed once, as it was supposed to ship on April 14 originally. As for the pillows, Nectar created a shipping label on 4/28, but they haven’t shipped, yet. I’ll worry about the pillows after the mattress comes — one problem at a time! Good luck!

  43. GB, I hope Nectar has called you with reassurance by now. Chris thought the delivery delay problem had been solved. It is their practice to immediately charge you for the mattress rather than waiting till they ship it. Now that it is all over with, I think the Nectar was worth waiting for, but I really got upset with all the delays and non-communication. I did have to let it air out for several days because of the off-gassing. I put the mattress on top off the old boxed springs. It still wasn’t quite firm enough (I have severe back problems), but we put a sheet of plywood on top of the boxed springs and right under the mattress, and it works fine now. I wake up in the morning pain-free, which is a blessing.

    I wish Nectar sold mattress covers for the mattress. I ended up buying a cover from Bear Mattress that is especially designed for this type of bed. It fits just fine, and I would suggest buying an appropriate mattress cover as well. Nectar makes a great mattress!

    • Thanks Pat for the reassurance I also have back and joint issues so I’m anticipating its arrival to see if it helps. Right now I’m sleeping on an air mattress which really is a bummer. I guess these company’s don’t take into account that people who are shopping for mattresses might actually “need” a mattress and more than likely can’t wait for weeks or months for delivery. I’m very frustrated with their customer support but hopefully will hear something by the end of the day.

  44. Chris if you have access to Craig the founder you may want to let him know he is receiving a lot of negative reviews about the Nectar buying experience dealing with long delays, lies, and difficulties canceling orders and getting refunds. There is actually a Facebook page someone created (nectar mattress ripoff victims) because of their negative experience. There are also primarily negative reviews on Google Maps about this company. I myself am still waiting for a response from their customer support after my 2 emails got a canned response blaming high email volumes for response delays. So far all I have received from this company is excuses, and they have my money. I ordered on Monday and still no status on shipping or any follow up correspondance of any kind. I will follow up with final results of this experience. Thanks

  45. Just to follow up on my previous comments, I ordered a Nectar mattress on March 31, and I received it on May 5. It is so comfortable, and it was completely worth the wait. Knowing what I know now, I would’ve waited even longer! The pillows are supposed to be delivered today, and we’re excited! My feedback to Nectar would be to wait and charge their customers’ credit cards when the mattress ships rather than when they order, but regardless, it’s worth the wait!

  46. Hi Chris,

    I am now down to three mattresses and wanted your opinion. I am looking at the Nectar, Bear and Leesa. I am looking for a mattress that is cooling (most important), medium-medium/firm, supportive and won’t “sink” to much. I have read all of your reviews, as well as many other sites, and truly believe I am down the Nectar and the Bear. Any additional advice before I take the plunge?

    • Hi Corey, I believe both won’t let you down. If you choose NECTAR you can get extra $125 OFF+2 free pillows right now, seemed they already fulfilled all back orders but please double confirm with them. Bear seemed not have this problem, but you need to pay more for that.

  47. I just bought a Nectar bed. I absolutely love it. I have back problems. I have had two surgeries in the past but I work everyday so I desperately need a good nights sleep. Best purchase I think I have ever made. There’s a lot of reviews on poor customer service. I believe they are a new company and overwhelmed with orders so your not going to get the bed tommorow like everyone wants. It’s worth the week and half wait. Have patience. And the gasses are not that bad, it has a subtle aroma but it goes away in just a few days. If your up in the air on which to purchase, buy a Nectar.

    • We love the bed it has eliminated a lot of back pain for me. My Chiropractor visits have cut back… But don’t think people are pissed over a week and a half wait. You got lucky. I waited about 9 weeks and have still yet to get my pillows.

  48. I think the shipping delays have been resolved. I ordered the Nectar mattress this week on Monday, and received a shipping confirmation on Tuesday. Just checked in on the tracking and delivery of the mattress and pillows are expected next week!

  49. Hello! Just found your site. 🙂 We just purchased L&L relaxed firm, and I really wanted to love it. But I dont at all. I feel it sleeps warm, and just not super comfy. Im not sleeping well on it. I saw a brand on your best mattress tab, Nolah, Nectar, and Bear. I have never heard of Nolah and Bear. Those were your top 3. Can you tell me which ones you like better? I would rather spend a little more money and have a better mattress. Thanks!

  50. I recently bought the Nectar mattress in Queen. I previously had a foam mattress from QVC. I’ve slept on Tempurpedics and owned a traditional Stearns n Foster coil mattress.
    First, it was delivered on time, about a week after I ordered. Second it had hardly any odor when unwrapping, and that dissipated in an hour. My old foam mattress had a chemical smell for WEEKS and I always felt my nightclothes smelled like “foam” after the chemical smell died off.
    I’ve slept on Tempurpedic and I must say Nectar responds to changes in position like it. It supports your body and has a slower response time to “fluff” up when you roll over. This is not a bad thing in my opinion. However, the tempurpedic was too slow and I felt a dip until it reformed. Not so with Nectar. Our old QVC foam mattress didn’t recoil much at all and after 8 years turned lumpy and had dips in the mattress.
    The Nectar mattress itself was surprisingly cool to sleep on. Hardly any motion transfer and I never felt my husband get into the bed last night.
    It comes with wonderfully comfortable foam pillows. I felt no pain in my body upon awakening!
    Highly recommend Nectar.

  51. […] to ensure that you are fully relaxed in bed, and fully supportive. I was reading through the Nectar sleep mattress reviews last week and it was surprising to see how many people don’t give a great deal of thought to […]

  52. Hello, which one would you recommend for a 250 lb. side sleeper that is tired of digging out of a foam hole ?

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